This exchange policy (the “Exchange policy”) shall be applicable to the products of DETERMINANT (SINGAPORE) PTE LIMITED (“we”, “our”, “us”, or “DETERMINANT (SG) Ltd”) you purchased on the Shopify online platform (the “Platform”, and such products, the “Products”).

Please read and understand this Exchange policy before purchase of the Products and when you make any exchanges.

• All purchases are non-refundable.
• Please note that only Products purchased via the Platform can be returned. This Exchange Policy is not applicable to products that you purchased through other platforms, e.g. our retail stores or other online sales platform.
• You may exchange the Products delivered to you if the conditions set out herein are met. Unless there is a product quality issue, only one exchange is allowed per order.
• We reserve the right to make the final decision in case of dispute.

Return of Product

• No Products are eligible for exchange after thirty (30) calendar days from the date of receipt.

• You must provide the following for return:

1. the items you requested for return;
2. a copy of the invoice; and
3. tracking number of shipment.

Items available for return exchanges:

• The Products must be unworn, unwashed and in a resalable condition.
• All related accessories, including any warranty card, package insert, the bags and package box etc., must be included with your return.
• All the authenticity tags and labels such as washing label must be still attached as original (no tearing, disassembly); the product itself has no graffiti and stains.
• No used items can be returned.
• Returned items that have been damaged, soiled, washed, worn or altered will be returned to the you at your cost.
• Due to hygiene reasons, masks and mask accessories (including but not limited to mask envelopes) can be returned only if it is related to product quality issues.

Exchange of Product

• Once we confirm that the return conditions and requirements are met, we will arrange our hub to send out the new exchange item(s) in 2 working days.
• The new exchanged item(s) will be sent to the delivery address on the original order.
• Items purchased at other platforms, e.g. our retail stores and other online platforms, cannot be exchanged under this Exchange Policy.

Return and Exchange EXCLUSIONS

Orders or purchases under below conditions will NOT be accepted for return nor exchange under any circumstances.

• Products not sold through the Platform;
• Products that are bought during specific offers or promotional events which explicitly state that return or exchange is not allowed;
• Products that are redeemed on sponsored campaigns (e.g. Free Gift or Gift With Purchase)
• Products that are on SALE page
• Customized products without quality problem;
• Masks and mask accessories (including but not limited to mask envelopes), whether used or not, without quality problem;
• Where the Product is used, washed, processed (e.g. altered size), soiled or damaged, or the logo on the Product is cut or the Product is not in re-sale condition;
• Where the electronic invoice or order number issued at the time of purchase is lost;
• Orders that exceed the return / exchange period;
• Products that are clearly indicated with defects at the time of purchase, and then returned or exchanged with defective reasons; and
• Other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.

 

In case of any disputes, DETERMINANT reserve final decision rights. Should you have any questions, please contact us by cs.sg@detshirts.com.